1. Privacy Policy

1.1 Introduction

This Privacy Policy is intended to inform users of the Website about how the Store processes their personal data, in accordance with the General Data Protection Regulation (GDPR) and other applicable Portuguese legislation.
The Store’s Website collects and performs processing of personal data in connection with the use of the platform, orders, communications, marketing, and other services provided.

1.2 Data Controller

Fluke Unipessoal, Lda, located at Av. da Peregrinação, No. 10, Atrio 7, 7A – 1990-384 Lisbon, Tax ID No. 509857345, owner of the domain ProntoGourmet.pt.

Contact for questions regarding personal data: Phone: 918103077 – vasco.silva@prontogourmet.pt or geral@prontogourmet.pt

1.3 What Data We Collect

The following items, among others, may be collected:

  • Identification: name, address, confirmation of legal age, phone number, email address.
  • Shipping and payment information: shipping address, payment method and reference, as well as tax ID number, if provided.
  • Usage data: IP address, cookies, browsing history, website preferences (where applicable).
  • Email and/or phone number for marketing communications.

1.4 Purposes of the processing

Your data will be processed for the following purposes:

  • Order processing and fulfillment (payment, shipping, billing).
  • Compliance with legal, tax, and accounting obligations.
  • Customer Relationship Management (customer service, support).
  • Direct marketing, newsletters, and commercial communications—only if you have given your express consent.
  • To improve the website and understand user preferences through analytics and cookies—as described in the cookie policy.

1.5 Legal Basis for Processing

The collection and processing of data are based, as appropriate, on:

  • performance of a contract or order with the Customer.
  • compliance with a legal obligation.
  • the data subject’s consent—especially for marketing communications.
  • the Store’s legitimate interest (e.g., improving the platform), provided that the data subject’s fundamental rights and freedoms do not take precedence.

1.6 Recipients / Data Sharing

  • The data may be disclosed to third parties subcontracted by the Store for the purposes of shipping/logistics, payment, billing, or the provision of ancillary services.
  • They will not be disclosed to third parties for marketing purposes without consent.
  • In the event of data transfers outside the European Union, an equivalent level of protection will always be ensured, or appropriate legal safeguards will be put in place.

1.7 Data Retention

  • The data will be retained for as long as necessary to fulfill the purposes listed above (e.g., order fulfillment, warranty, legal obligations) and for the duration of the applicable legal retention periods (invoicing, accounting).
  • After this period, personal data will be deleted or anonymized.

1.8 Rights of Data Subjects

The Customer (an individual) has the following rights:

  • the right to access the data the Store holds about you;
  • the right to have incorrect or incomplete data corrected;
  • the right to erasure (“right to be forgotten”) where applicable;
  • right to restriction of processing;
  • the right to object to processing, in particular for direct marketing purposes;
  • the right to data portability, if applicable;
  • the right to withdraw consent at any time (without affecting the lawfulness of processing based on consent prior to withdrawal).
    To exercise these rights, the data subject must contact the Store via email at: privacidade@prontogourmet.pt.

1.9 Data Security

The Store implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction, as required by the GDPR.
However, no data transmission or digital storage system is 100% secure; the Customer acknowledges this limitation.

1.10 Cookies and Similar Technologies

  • The website uses cookies and other tracking technologies to improve the user experience, analyze traffic, and provide features.
  • Before cookies are installed, the user’s informed consent is required, in accordance with national law (the Cookies Act) and EU regulations.

1.11 Marketing Communications

If the Customer has given consent, they may receive promotional communications about the Store’s Products, Promotions, and/or services.
The Customer may opt out of such communications or withdraw their consent at any time through their account or by contacting the Store.

1.12 Changes to the Privacy Policy

The Store reserves the right to change this Privacy Policy at any time. Changes will be posted on the Website along with the effective date.
Customers are advised to check this page periodically to stay up to date.

1.13 Contacts

For any questions regarding personal data or this Policy, the Customer may contact:
Fluke Unipessoal, Lda, located at Av. da Peregrinação, No. 10, Atrio 7, 7A – 1990-384 Lisbon by phone at 918103077 or by email at vasco.silva@prontogourmet.pt or privacidade@prontogourmet.pt. You also have the right to file a complaint with the competent authority—the National Data Protection Commission (CNPD).)